Sales enquiry
Understand the broad requirement, collect contact details and direct the caller towards the appropriate next step.
AI Receptionist
Let callers explain what they need in their own words.
TalkLayr AI Receptionist can hold a natural voice conversation, understand the reason for the call, ask useful follow-up questions and move the caller towards the right outcome.
Use conversational AI where it removes friction — then hand the conversation to a person, team or another TalkLayr journey when that is the better next step.
From £50 + VAT per month, per system
Voice conversation
Caller“I’m calling about arranging a demonstration for our offices.”
AI Receptionist“Certainly. Roughly how many people would need to use the phone system?”
Caller“Around 25 across two sites.”
UnderstoodDemonstration requestAround 25 usersTwo sitesNext · Collect contact details or transfer to the appropriate team
A real conversation
Understand the request, then ask the next useful question.
The value of conversational AI is not simply turning speech into text.
It is being able to understand enough context to ask a useful next question, clarify what the caller means and keep the conversation moving towards a practical outcome.
The caller can explain the problem naturally instead of learning the structure of a voice menu first.
CallerI need to change tomorrow’s delivery.
→ Understood purpose · delivery changeAI ReceptionistOf course. Can I take the delivery postcode or order reference?
Information collection
Collect the details a form would ask for — through conversation.
An AI conversation can gather ordinary business information naturally while the caller explains what they need.
That might include a name, organisation, contact number, email address, booking reference or the reason for the call.
AI Receptionist“Was that B-A-R-R-Y?”
AI Receptionist“Did you say .co.uk or .com?”
Caller nameOrganisationTelephone numberEmail addressAccount or booking referenceReason for callingPreferred appointment or callbackFree-text explanationStructured answers
Names, email addresses, postcodes and reference numbers do not always arrive perfectly first time.
Human handoff
Automation should know when a person is the better next step.
AI Receptionist does not need to be the final destination. It can be one stage in a wider TalkLayr journey — gathering context first, then transferring the caller when a human conversation is more appropriate.
AI Conversation↓Sufficient / appropriate?↙Continue automated outcome↘Hand to person or team
Transfer to reception · Transfer to sales · Transfer to support · Transfer to a named team · Take a message · Capture details for follow-up · Route according to opening hours · Return to another Journey Studio path
Built into the journey
Use AI as one node in the wider call journey.
TalkLayr AI Conversation is designed to sit inside Journey Studio alongside the rest of the call-handling logic.
That means a business can decide when AI is useful, what should happen before it and where the caller should go afterwards.
Call arrives↓Open now?↓AI Receptionist
Understand request
Understand request
Sales → Sales teamExisting booking → Collect reference → Service teamSimple enquiry → AnswerUnable to help → Reception
Controlled answers
Let the AI answer from information the business has approved.
An AI Receptionist should not need to invent company policy or search the open internet for an answer.
TalkLayr can be configured around approved business information so suitable enquiries can be answered within a defined purpose.
Where the AI cannot answer confidently or the request falls outside its role, the journey should provide a sensible fallback.
Approved informationOpening timesLocationsServicesPricing guidanceAppointment informationDelivery informationCommon questionsApproved policiesOutside scope → fallback / human handoff
Lead and request capture
Turn a useful conversation into something the business can act on.
A caller asking for a quotation, demonstration, appointment or callback has already told the business something important.
AI Receptionist can help collect the details needed to make that request useful rather than sending the caller to a generic voicemail box.
The AI can ask follow-up questions and clarify spelling naturally before the information is passed into an authorised follow-up process where supported.
Demonstration / quotation enquiryNameOrganisationEmail addressMobile numberBroad requirementPreferred callbackRelevant reference informationClarified information → useful follow-up record where supported
After the conversation
The useful outcome does not have to end when the call ends.
Where configured and supported, the result of an AI conversation can be used by the wider TalkLayr platform.
That may include creating a follow-up record, recording the outcome in Call History or making captured details available to another authorised workflow.
Completed AI conversationWhere enabled
Create a follow-up record
Generate a callback request
Send approved information
Send an SMS link
Send an email
Make details available to another service
Record the outcome in Call History
The exact actions available depend on the journey and the services enabled for that deployment.When the team isn’t available
Give callers a useful option outside staffed hours.
An out-of-hours call does not always need to end with a generic voicemail message.
AI Receptionist can provide another path for suitable conversations when the team is unavailable.
The business remains in control of which conversations the AI should handle and which should follow another out-of-hours route.
Call arrives↓Closed↓AI Receptionist↓Useful outcome
Answer common questionCollect sales enquiryCapture urgent service requestArrange callback request
What could it handle?
Different businesses can use the same conversational building block in very different ways.
Appointment or booking
Gather the information needed to make the request useful.
Out-of-hours service call
Provide a useful controlled option when the team is unavailable.
TalkLayr demonstration
Understand the request before arranging the right conversation.
Controlled automation
AI should have clear boundaries and a safe way out.
AI should have a defined purpose, approved knowledge and permitted actions. It should also have a clear fallback when the conversation needs a person or sits outside the intended scope.
Inside scopeAI may act
Defined purpose · Approved knowledge · Permitted actions
Outside scopeFallback / human handoff
Permissions · Audit · Recording where configured · Restricted data access
Connected to Call History
Keep the outcome connected to the call that created it.
TalkLayr can keep the AI interaction connected to the call record where configured.
That gives the business useful context about the journey, captured details, transfer destination and final outcome.
AI conversation recordCaller · Journey · AI interactionCaptured details · Transfer destinationFinal outcome · Recording availabilityFollow-up state where supported
Optional AI
Use AI where it earns its place.
Core TalkLayr works without AI. AI Receptionist is not included in the £15 extension price.
Final pricing may depend on the capabilities and usage required.
Optional system serviceFrom £50 + VATper month, per system
Experience AI Receptionist
Hear what happens when callers can simply explain what they need.
See how TalkLayr AI Receptionist can sit inside a practical customer journey and move callers towards a useful next step.