Phone Books
Keep the right people easy to recognise, find and call.
TalkLayr Phone Books brings people, organisations, shared contacts, favourites and caller identity together in one consistent service.
Give teams dependable contact information, help individuals keep important people close at hand and make useful contact context available wherever conversations happen.
Phone BooksAll phone books
Sarah Mitchell
Operations Director · Northstar Logistics
- Primary number
- 01234 556021
- Recent call
- Sales team · Yesterday
- Phone-book source
- Shared · Favourite
Useful business contacts
A useful contact tells you who the person is and how they relate to the business.
A phone number on its own gives very little context.
TalkLayr connects numbers to people, people to organisations and both to the wider history of the relationship.
That makes it easier to understand who someone is, why they matter and what the most useful next action should be.
Operations Director
People and organisations
Keep the person and the business relationship connected.
Business conversations often depend on more than a name.
A person may belong to an organisation, hold a particular role and use several contact numbers. TalkLayr keeps those details connected so the relationship remains clear when someone calls, when a colleague searches for them or when a recent conversation needs to be reviewed.
The result is a more useful view of both the individual and the wider business relationship.
Sarah Mitchell
Operations Director
Shared phone books
Give teams one dependable place to find important contacts.
Shared contacts should not need to be recreated on every handset or maintained separately by every user.
TalkLayr lets organisations keep common contact collections for the people and services their teams rely on.
Updates can be made in one controlled place and then made available across the parts of the platform that use them.
NBNorthbridge DesignOrganisation-wide · Available where supported
AMAlex MorganCustomer Services · Controlled access
ITIT support deskShared service · Managed update
Personal priorities
Keep the people you use most close at hand.
Not every useful contact needs to appear first for every person.
TalkLayr allows users to keep personal favourites and pin important contacts without creating separate copies of the underlying record.
That means each user can shape the way they work while the organisation keeps one consistent source of contact information.
SMSarah Mitchell FavouriteCall
JRJamie Reed FavouriteCall
NBNorthbridge Design Pinned organisationOpen
Caller identification
Know who is calling before the conversation develops.
When a known number calls, TalkLayr can use the same contact information to show the person and organisation behind it.
That context can help a team answer more confidently, understand the relationship sooner and avoid treating every incoming call as an anonymous number.
Caller identification becomes more dependable when it uses the same contact records as the rest of the platform.
Sarah Mitchell
Operations Director · Northstar Logistics
Matched number · 01234 556021From call to contact
Turn a useful unknown caller into a known contact.
A valuable new relationship often begins with a number that nobody recognises yet.
From Call History, users can review the conversation, create or select the person, associate the right organisation and choose where that contact should be available.
The updated identity can then remain connected to the original call.
-
01
Select the unknown caller
In Call History.
-
02
Review recent call information
Check the number and context.
-
03
Create or select the person
Review possible matches.
-
04
Associate the organisation
Where appropriate.
-
05
Choose the phone book
Decide where it should be available.
-
06
Return to Call History
Recognised identity shown.
Duplicate checks and controlled contact creation help keep the phone book useful as it grows.
Explore Call HistorySearch and call
Move from finding the right person to starting the conversation.
A useful phone book should make the next action obvious.
Search by person, organisation or number, then call, review recent activity, open the organisation or copy the details you need.
Connected to the desk
Bring the same useful contacts to TalkLayr Connect.
TalkLayr Connect should not need a separate device-only address book.
It can use the platform’s contact service to present shared phone books, personal favourites, pinned contacts, caller identity and click-to-call actions on supported Android business phones.
The same person and organisation records can remain useful across both the web platform and the desk-phone experience.
Northstar Logistics
Favourite · 01234 556021ConnectSupported desk phones
Make useful contacts available on compatible business phones.
Many business phones support manufacturer-specific directory formats.
TalkLayr can prepare suitable phone-book data for supported models so users do not need to maintain the same contact list manually on each device.
Compatibility depends on the manufacturer, model and directory features available on the phone.
TalkLayr will only describe a model as supported after the relevant format and behaviour have been tested.
Clear and controlled
Keep contact information useful without allowing it to become chaotic.
Business relationships change.
People move organisations, numbers are replaced and old records stop being useful. TalkLayr is designed to keep those changes understandable without losing important history.
Good contact management is not only about adding information. It is also about keeping that information trustworthy over time.
Connected data
Use one contact service across TalkLayr and future authorised integrations.
Phone Books is designed as a platform service rather than an isolated page.
Authorised parts of TalkLayr can use the same contact data through controlled APIs, while future integrations may extend that source of truth into selected CRM or directory systems.
Future integrations will be introduced carefully and described only when their behaviour, permissions and direction of synchronisation are defined.
Phone BooksControlled contact service
One connected contact service
Every contact becomes more useful when it connects to the conversation around it.
Phone Books provides the identity and relationship context that other parts of TalkLayr can use.
Call History shows recent activity.
TalkLayr Connect brings useful contacts to supported devices.
Caller identification recognises known numbers.
Organisations explain the wider relationship.
Journey Studio shows how conversations reached the team.
Users, permissions and audit help control who can see and change the information.
Organising servicePhone BooksIdentity, relationship and useful context.
The result is one connected contact service rather than a collection of separate address books.
Experience Phone Books
See how contacts become more useful when they stay connected.
Book a demonstration to see Phone Books, Call History and TalkLayr Connect working together around the same people and organisations.