Privacy Notice

Last updated: [insert publication date]

About this notice

This notice explains how we use personal information when you visit the TalkLayr website, contact us through the website or otherwise communicate with us about TalkLayr.

Separate privacy information may apply to customers, users of the TalkLayr telephone service, call recordings, AI services or other operational services. Those activities should be covered by the appropriate customer/service documentation rather than being assumed to fall within this website notice.

Information you give us

If you submit an enquiry, we may collect your name, business or organisation, email address, telephone number if provided, the contents of your enquiry and other information you choose to include. Please avoid sending sensitive personal information through the general enquiry form unless genuinely necessary.

Information collected when you use the website

Our systems may receive limited technical information needed to deliver and protect the site, including IP address, browser and device information, requested pages, request time, security and diagnostic information. Where you have made the relevant privacy choice, we may also use analytics or marketing technologies described in our Cookie Notice.

Why we use personal information

• respond to enquiries and discuss TalkLayr products and services
• operate, secure and troubleshoot the website
• understand website use or improve marketing where permitted
• establish, exercise or defend legal rights and comply with legal obligations

We do not intend to use information collected through a general website enquiry for unrelated purposes without an appropriate basis.

Our lawful bases

Legitimate interests

We may use information where necessary for legitimate business interests not overridden by your rights, including responding to business enquiries, protecting the website, maintaining appropriate business records and understanding interest in TalkLayr.

Contract, consent and legal obligation

Where you ask us to take steps before a contract, or processing is necessary to perform a contract, we may rely on the contractual basis where it applies. Where consent is required for optional analytics, marketing technologies or other activities, we will ask for it. You can change or withdraw optional website tracking choices through Cookie settings. We may also process information to comply with a legal obligation.

Analytics and marketing technologies

We intend to use Google Analytics, Microsoft Clarity and Meta Pixel. These services can involve cookies, scripts, tags, pixels or similar technologies. We do not intend to load consent-controlled non-essential technologies before the relevant choice has been made.

Sharing and international processing

We may use trusted suppliers for hosting, infrastructure, email and communications, security and abuse prevention, analytics, behaviour analysis, advertising measurement and professional advice. Suppliers should receive only the information needed for the relevant service with appropriate contractual and security arrangements. We may disclose information where required by law or reasonably necessary to establish, exercise or defend legal rights.

Some technology suppliers may process information outside the United Kingdom. Where safeguards are required, we will use an appropriate lawful transfer mechanism or other permitted safeguard.

Retention and security

We do not want to keep personal information longer than necessary. Retention depends on why it was collected, whether an enquiry develops into a relationship, follow-up needs, security, operational, legal, accounting or dispute requirements. We should review, delete or anonymise information when there is no valid reason to retain it.

We use proportionate technical and organisational measures intended to protect personal information. No internet service can be guaranteed to be completely secure.

Your rights and complaints

Depending on the circumstances, you may have rights to be informed, access, correct, delete, restrict or object to processing, data portability, rights relating to certain automated decision-making, and to withdraw consent. These rights are not absolute. To make a request, contact privacy@talklayr.com; we may need to verify identity.

You may complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator. Current contact information is available from the ICO's official website.

Other websites and changes

We are not responsible for third-party sites linked from this website. We may update this notice as TalkLayr, the website and the technologies we use develop.